Sirental Company

(hereinafter referred to as the “Lessor”) delivers to the lessee (hereinafter referred to as the “Customer”) the vehicle indicated on the rental contract with the accessories indicated on the delivery report (hereinafter referred to as the “Check out”) and all documents necessary for the circulation of the vehicle such as the registration document, which must always be left inside the vehicle, the certificate and the insurance sticker. The model and color of the requested vehicle are never confirmed. In the event that the requested vehicle is not available, another similar model or from the same group will be delivered upon arrival. In the event of a reservation made online via the website http://www.sirental.it, the lessor reserves the right to communicate the unavailability of the vehicle, having the requested characteristics, within 48 hours of receiving the reservation electronically.

Circulation costs and Liability

As the renter, the customer assumes full responsibility for all costs associated with the operation of the vehicle during the rental period. These include, but are not limited to, motorway tolls, costs due to traffic congestion in specific urban areas (known as congestion charges), speeding fines, parking fines and any other costs or charges related to the operation of the vehicle.

In addition to these direct costs, the customer is also responsible for any administrative costs associated with handling such matters. For example, if the rental company receives a fine for a traffic violation committed by the customer during the rental period, and must then re-notify the customer of this fine, a handling fee of 39.90 euros will apply. This fee is exclusive of the amount of the fine itself, which remains the responsibility of the customer.

Customers are advised to always obey all local traffic laws and regulations, and to be aware of possible fees and charges when driving in unfamiliar or congested areas.

What you will need to pick up your vehicle Payment Methods and Card Policies

To make a reservation, you must have a credit card in the name of the main driver. When picking up the vehicle, the driver must present a credit card in his/her name, on which an amount equal to the excess/deposit will be blocked for the entire duration of the rental.

Alternatively, the customer can provide a valid bank IBAN, proven by a bank document. This allows the amount corresponding to the deductible/deposit to be deposited. A debit card with an adequate balance to cover the deductible amount is also required. This card will be used for any local charges, extra accessories or any other additional services requested at the rental counter.

Accepted credit cards are American Express, MasterCard, Visa and Diners Club. Please note that we cannot accept prepaid cards, rechargeable cards, virtual credit cards or any other cards that do not have embossed numbers. Instead, for debit cards, they must contain a sufficient balance to cover the amount of the deductible.

Deposit and Deductible

When picking up the rental vehicle, a security deposit will be required. The amount of the deposit may be €500, €350 or €750, depending on the specifications that have been stipulated in the rental or booking agreement. This deposit will be returned at the end of the rental, barring damage to the rental vehicle provided that all the conditions set out in the contract have been met.

For cars, scooters and bicycles, the excess will be detailed in the rental contract and in the booking confirmation. With basic insurance, the excess is €500, while with additional insurance, the excess is reduced to €350.

At the end of the rental period, the customer must go to the rental office to request a refund of the deposit. This will be issued on the same credit/debit card used for the initial block.

Driving License Requirements

In order to collect the rental vehicle, all drivers must present a valid driving license. The license must be valid and issued by an eligible country. It is important that the license is legible and in good condition.

For driving licences issued outside the European Union (or countries with specific agreements), an International Driving Permit (PID) may be required. The PID does not replace the original driving licence, which must still be presented together with it.

For holders of a driving licence that includes a photograph and a separate paper counterpart, both parts must be presented when picking up the vehicle.

We are committed to providing our customers with all the information necessary to collect the rental vehicle. However, it is the responsibility of each driver to verify their driving conditions in the country of destination and provide the counter staff with the appropriate documentation.

It is important to note that some vehicle categories may require a specific type of license or a minimum number of years of driving experience. These details will be specified in the rental agreement.

Additionally, your license must not contain any sanctions or restrictions that prevent you from driving the rental vehicle. Otherwise, your rental agreement may be rejected.

Forms of identification

When picking up the vehicle, it is essential to present the appropriate documentation. Here is an overview of the requirements based on the customer's citizenship:

1. Citizens of the Rental Country**: Must present a valid identity card.

2. European Union Citizens**: They can present their identity card. They will also need to show their national driving license along with a passport or identity card. All documents must have been issued at least 1 month before picking up the vehicle.

3. Non-European Union Citizens**: They will need to present their driving license and an International Driving Permit (PID). If they do not have a PID, a legal translation of the driving license is required, carried out by the embassy or consulate of the country of origin. All documents must have been issued at least one month before the collection of the vehicle.

Please note that each driver must ensure that they have the correct documentation. Failure to do so may result in the vehicle not being collected.

Age requirements

The minimum age to rent a vehicle with us is 25 years old, while the maximum age is 65 years old. These age limits are applied to ensure the safety of both the driver and the vehicle.

However, we understand that there may be exceptions. For customers under 25 or over 65, it may be possible to rent a vehicle on request. In these cases, additional charges may apply to account for the higher risk. This applies to both new drivers under 25 and drivers over 65.

It is important to note that any restrictions or additional charges relating to driver age will apply to all drivers of the rental vehicle, not just the main driver. We always recommend that our customers check this at the time of booking to avoid any inconvenience when collecting the vehicle.

Local taxes Mandatory

We maintain our vehicles in the best possible condition to ensure a comfortable and enjoyable driving experience. As part of the rental agreement, we ask our customers to return the vehicle in the same state of cleanliness in which they received it.

In the event that the car is not returned in an adequate state of cleanliness, a basic cleaning fee of €20.00 will be applied, as per contract. This covers the standard cleaning of the vehicle to restore its original condition.

If the vehicle requires a more thorough cleaning, for example due to the presence of sand, traces of smoke, salt or other products, or if a sanitization of the passenger compartment is necessary, an additional cost of €60.00 + VAT will be applied.

Smoking inside the vehicles is strictly prohibited and may result in additional charges. To avoid such charges, we recommend that the vehicles are kept clean and in good condition throughout the rental period.

The lessor undertakes

Sirental is committed to keeping all its vehicles in excellent condition. However, in the event of unexpected breakdowns of the vehicle during the rental period, the customer may be reimbursed for the repair costs.

To obtain a refund, the customer must follow these guidelines:

1. All repairs must be documented by means of an invoice addressed to Ditta Sirental, with headquarters in Pachino, Viale dott. Sebastiano Fortuna 21, VAT number 01730140892, unique SDI code: M5UXCR1.

2. Repairs must not be the result of any culpable action or negligence on the part of the driver.

3. Before proceeding with the purchase of any repair, the customer must request and obtain written authorization from Sirental. This request must be sent by email to: info@sirental.it.

Once authorization has been obtained and the repair is completed, Sirental will examine the documentation submitted and, if satisfied, will proceed with the reimbursement of the expenses incurred for the repair.

The customer is obliged

The customer undertakes to respect the following conditions during the rental period of the vehicle:

1. The customer shall drive and maintain the vehicle and its accessories with diligence and respect, in compliance with all applicable laws.

2. The customer will be responsible for the routine maintenance of the vehicle, including checking the levels of lubricants and brake fluid. In the event of any anomalies detected by the vehicle warning lights or fluid loss, the customer must immediately inform Sirental by phone or email.

3. The customer will be responsible for paying all fines and penalties received during the rental period. In addition, the customer will reimburse Sirental for any costs incurred in relation to such fines, amounting to 39.90 euros excluding VAT, for each fine. The customer is required to inform Sirental of any fine notified by public authorities within 24 hours.

4. The customer must indemnify Sirental for any compensation claims made by third parties for damage suffered to goods transported in the vehicle or otherwise present in the vehicle during the rental period.

5. Finally, the customer acknowledges that he does not hold any real rights on the vehicle and therefore cannot use it as a pledge.

Failure to comply with these obligations may result in additional penalties or termination of the rental agreement.

The customer undertakes

The customer undertakes to respect the following constraints and restrictions during the rental period of the vehicle:

1. **Geographical Restrictions**: The customer may drive and use the vehicle exclusively within the territories of Italy and Malta. The use of the vehicle in any other country is prohibited.

2. **Use of the vehicle**: The customer must not use the vehicle for export purposes, for the transport of people or goods on behalf of third parties (except in the case of freight vans or commercial vehicles), for competitions or speed tests, for driving lessons, or in any other way that does not comply with the provisions of the Highway Code or is contrary to the law.

3. **Authorized Drivers**: Only the persons named in the rental agreement are authorized to drive the vehicle. Drivers who have provided false information regarding their age, name or address are not permitted.

4. **Age and driving license restrictions**: It is not permitted to rent or drive the vehicle to persons under the age of 25 or over the age of 65, unless they purchase the additional insurance coverage called “Young Driver”. For vehicles with an engine capacity greater than 1,400 cc, the minimum rental age is 25 and the driver must have held a valid driving license for at least three years.

5. **Speeding**: The customer undertakes to respect the legal speed limits when using the vehicle.

Failure to comply with these conditions may result in additional penalties or termination of the rental agreement.

Insurance coverage

The lessor guarantees that the vehicle is insured with an insurance policy for the civil liability of the customer and any other person authorized to drive the vehicle for damage to people, things and animals within the limits prescribed by applicable laws and regulations and with a single maximum of 10,000,000.00 euros (ten million euros/00). The insurance policy does not cover damages incurred by the driver of the vehicle, his spouse who is not legally separated, his legitimate, natural or adoptive ascendants and descendants, his affiliates and other relatives and in-laws up to the third degree, in the event of a damaging event attributable to the driver. The lessor makes available to the customer a special exclusion of liability for damages incurred by the same and to the subjects indicated above, within the maximum of 26,000.00 euros (twenty-six thousand euros/00) that the customer purchases as specified in the conditions displayed in each rental office and indicated therein.

Administrative Taxes

In the event of an accident, immobilization costs will be applied. These represent the losses suffered by the rental company due to the unavailability of the vehicle during the repair period. These costs are in addition to the amount retained by the deductible and are mandatory.

The specific amount of immobilization costs varies based on the type of vehicle rented and the length of time it takes to complete repairs. It is important to note that these costs are in addition to any other costs that may arise as a result of an accident, such as the cost of repairing the vehicle itself.

Fuel Policies and Costs

When you pick up your vehicle, the tank will be full or partially full. A deposit is required to cover the cost of fuel. At the end of your rental, the vehicle must be returned with the same amount of fuel as when you picked it up.

In the event that the vehicle is returned with less fuel than was supplied at collection, a charge of €10.00 will be deducted from the deposit for each missing notch on the fuel meter. In addition, a non-refundable service charge of €25.00 (excl. VAT) will be applied to refuel the vehicle.

This policy aims to ensure fair fuel usage and prevent additional costs for both parties. It is therefore advisable to refer to the amount of fuel present at the time of collection and try to return the vehicle with the same amount of fuel. Remember that the rental company does not refund excess fuel.

Additional Drivers

The maximum number of additional drivers allowed for a rental vehicle is two. This rule allows for greater flexibility for long distance or group travel by ensuring that multiple people can legally share the driving of the vehicle.

However, please note that in some cases, an additional fee may be charged for each additional driver. These additional fees are to cover additional insurance and liability that comes with having multiple individuals authorized to drive the vehicle.

It is important that all additional drivers are named and approved when you collect your vehicle to ensure they are covered by your vehicle insurance policies. Remember, all drivers, including additional drivers, must comply with the same rules and fitness to drive requirements as the primary driver.

Company Rules

In the event of a breakdown, mechanical problem or accident, it is essential to contact our rental company immediately. We will provide you with the necessary authorization to proceed with any repairs or, if possible, to replace the vehicle.

Remember to keep copies of all completed documents related to these events. You may need this documentation if you wish to make a claim at a later date.

In the event of an accident, it is essential to obtain a police report to document the event. This, along with a report provided by our rental company, will be necessary for any insurance or claim procedures.

Your safety is our priority, so please follow these guidelines to effectively manage these unexpected situations.

Lost Keys or Replacement

In the event that you lose your rental vehicle keys, it is important to know that there will be a charge for replacing them. The standard cost for replacing keys is €300 + VAT.

Also, during the period required to replace the keys, the vehicle will not be usable. Therefore, an additional cost will be applied for the days of inactivity of the vehicle. This cost is calculated based on the daily rental rate of the vehicle.

We understand that losing your keys can be an unexpected and stressful event, so we strongly recommend that you take good care of your keys during your rental. Always remember to check for your keys before leaving the vehicle and keep them in a safe place when you are not driving.

Seat belts

In every country, and for any type of journey, the use of seat belts is mandatory for all vehicle occupants – both the driver and the passengers. This is a fundamental rule to ensure road safety, and is sanctioned by law in case of non-compliance.

Seat belts are designed to protect people in cars in the event of an accident, helping to prevent serious or fatal injuries. Therefore, it is essential that everyone in the vehicle wears them correctly during the entire duration of the journey, regardless of the distance or speed of travel.

Remember, your safety and that of your passengers is a priority. Please always wear a seat belt when you are in a vehicle.

Smoking is not allowed inside the cars.

Smoking is strictly prohibited inside the rental vehicles. This is to ensure that all our cars are kept in the best possible hygienic condition for all our customers.

Failure to comply with this regulation will result in a fine of €60 plus VAT. This sum covers the cost of cleaning and sanitizing the passenger compartment to restore the vehicle to its original condition, ensuring a clean and odor-free environment for all future users.

We ask you to respect this fundamental rule, to ensure a pleasant and comfortable rental experience for everyone. Thank you for your cooperation.

Price Calculation

The rental cost is based on the pick-up and drop-off times agreed upon at the time of booking. If the vehicle is picked up late or returned early, no refund will be available for the unused time.

At the time of collection, if desired and if available, the customer can choose a different vehicle than the one booked. This may involve an additional cost, even if the chosen vehicle is smaller than the one originally booked.

If the customer wishes to extend the rental period or make changes once the vehicle has been collected, he/she will have to return the vehicle to the original rental station and sign a new contract.

In case of delay in returning the vehicle, a penalty of €50 per day, including taxes, will be applied in addition to the daily rental cost. Please note that the vehicle insurance will no longer be valid in case of delay and the customer will be responsible for any damages. In addition, the authorities may be informed that the vehicle is not rented in accordance with the law.

A 30 minute grace period is given for returning the vehicle. If the vehicle is returned after this time, the insurance will no longer be valid and the customer will be subject to payment of the late fee and the cost of the daily rental.

The customer is obliged

to compensate the lessor for any damage that occurs for any reason to the vehicle. The customer has the right, within the limits specified below, to reduce the amount of damage to be compensated to the value of the deductible specifically indicated in the deductible table displayed in each rental office. The aforementioned limitation of liability is in any case valid and effective only in cases of damage that occurs in a collision with another vehicle and/or against a fixed obstacle that constitutes a threat and/or trap for the driver and provided that there has been no violation of any of the provisions contained in articles 3, 4, 6. The limitation of liability clause does not include in any case damage to the wheels of the vehicle, to the upholstery of the vehicle, to the underside of the vehicle, windows, vehicle keys, vehicle license plates, registration document and the loss of documents and/or accessories of the vehicle. If the customer does not accept the limitation of liability clause (coverage not available for cargo vans and/or commercial vehicles) he is obliged to pay in advance at the beginning of the rental as a security deposit a deductible, the amount of which is specifically indicated in the table displayed in each office, which will be fully refunded to the customer upon return of the vehicle intact and without any damage. In the event of a damaging event, the customer is responsible for paying the aforementioned deductible, for damage caused to the vehicle in addition to the amount corresponding to the rental fees not carried out during the time required to carry out the repairs based on the lowest rate among those indicated in the official brochure and in the ANIA tables in force at the time of delivery of the vehicle. Compensation for expenses incurred for the purchase of spare parts, labor or towing is intended to be the value of the list prices of the suppliers. The customer undertakes to return the vehicle and the keys to the lessor at the place and within the time indicated in the rental contract with all accessories and in the condition in which he received it. The customer is obliged to return the vehicle as soon as the lessor requests it. In the event of failure to return the vehicle, the lessor has the right to recover possession of the vehicle by any means, even against the will of the customer and entirely at the expense of the customer. The customer acknowledges that the rental will initially end on the date and time of receipt of the vehicle and keys by the operator authorized by the lessor. If the customer is authorized to return the vehicle during office closing hours (diligently parking the vehicle according to the directives of the highway code and depositing the keys in the safety deposit box indicated at the beginning of the rental), the responsibility for the vehicle in the event of damage, theft or loss of accessories, by the customer, will end at the time of Check in by the operator authorized by the lessor which will take place when the office reopens.

The customer is responsible

for cases of theft or fire of the vehicle, of which the customer is obliged to immediately report the incident to the police and to send a copy to the lessor within 24 hours of the event. In such cases, the customer is obliged to pay the rental fee for the period between the start of the rental and the date of receipt of the report by the lessor, according to the rate agreed at the start of the rental, or according to the official rate if the report is received after the expected return date. The customer is obliged to hand over the keys to the vehicle together with the report. In any case of failure to hand over the keys, the customer is obliged to pay the lessor the full value of the vehicle according to the yellow Eurotax price list. The customer has the right to reduce the amount of damages to be compensated for cases of theft and fire to the value of the deductible displayed in each office. If the customer does not accept the limitation of liability clause, he is obliged to pay in advance at the beginning of the rental as a security deposit, a deductible, the amount of which is specifically indicated in the table displayed in each office, which will be fully refunded to the customer upon return of the vehicle intact and without any damage. The validity of the limitation of liability clauses provided above is subject to compliance by the customer and the authorized driver with all the relevant provisions and obligations set out in articles 4 and 6 of these general contract conditions. Without prejudice to the prohibition of circulation referred to in article 4 letter A, no limitation of liability is effective for rentals carried out in countries other than those specified therein. In any case of accident, the customer is required to comply with the following obligations: immediately inform the lessor by telephone, telegram or fax and send within twenty-four hours of the event a detailed report of the incident written in the appropriate form (CID) enclosed in the vehicle documents, inform the nearest police authority from which to obtain a copy of the report to be sent to the rental station within twenty-four hours, fill in in all its parts the friendly accident report enclosed in the vehicle documents, with the signatures of the parties involved in the accident, taking note of the personal details of the parties and any witnesses, the license plate numbers of all vehicles involved, the data relating to ownership and insurance coverage of the same, diligently carry out the instructions provided by the lessor regarding the custody and repair of the vehicle. In the event of failure to comply with even one of the aforementioned obligations, the customer will be responsible for the damage suffered by the vehicle, even in the case of a potentially active accident. The lessor does not guarantee the replacement of the vehicle with another vehicle in any case of an accident relating to damage or theft. As a general expense for the recovery of damages suffered as a result of the passive and/or insolvency accident, the customer undertakes to pay the amount of 500.00 euros (for cars) or 750.00 euros (for trucks) upon reporting the accident. to pay to the lessor upon closing the contract a) the mileage rental rate (calculated by reading the odometer) and/or unlimited mileage (according to the rate agreed at the start of the rental), or the time rate, the amount of which is specified in the rental contract; in the event of a malfunction of the odometer, the rate due will be determined based on the fixed mileage value of 250 kilometers per day. Whenever the rate is measured by the number of days, the term “day” defines a period of 24 hours or fraction thereof starting from the moment the vehicle is delivered to the customer, unless otherwise indicated. A delay in returning the vehicle with respect to the scheduled time exceeding 59 minutes will result in the calculation of an additional full day of rental. b) VAT in force at the time of closing the contract. c) the amount for refueling pursuant to art. 1 d) for rentals that begin at an office at the airport and/or in a city railway station, an airport or city charge will be calculated as a percentage of the rental amount, including extras but excluding fuel and taxes. e) the rates for the special limitation of liability clauses pursuant to art. 5. f) the supplement for one-way trips pursuant to art. 7. g) reimbursement of expenses for recovery of the vehicle for any reason. h) any other sum provided for in this contract as compensation and/or reimbursement. i) any expense that the lessor has to bear to obtain payment from the customer of the sums due as above; l) Road tax / automobile charges; m) Cost for each additional driver and/or the supplement for each driver under 21 and/or 23 years of age. The customer authorizes the lessor at the end of the rental to collect with his financial credit card indicated on the rental contract, all costs for fuel, extra days, damage/theft deductibles, partial or total damage and/or theft, extras, fines, tolls, parking, accessories not returned, anything not foreseen at the beginning of the rental and carried out and/or lost by the customer during the same.

Who signs the rental contract

in the name and/or on behalf of a third party or as its legal representative is jointly and severally liable with the latter for full compliance with all obligations contained in this contract, without the benefit of prior discussion. The customer who signs the rental contract is in any case liable for any fact, action or omission attributable to the driver of the vehicle. In the event of failure or incorrect payment of the sums due, the lessor has the right to issue a debit note to the customer or jointly and severally liable for the payment of default interest at the official annual discount rate increased by five percentage points and always in compliance with the limits of the law. The lessor will issue a regular rental invoice within 15 days of the end of the rental and will send a copy by email to the customer who is obliged to provide all company details including email address at the start of the rental. The lessor is in no way liable, except in cases of willful misconduct or gross negligence, towards the customer or any other person for losses or damages of any kind, including purely economic damages resulting from the breakdown and unusability of the vehicle, as well as damages to items transported, forgotten or abandoned in the vehicle, both during the rental and after its return. The customer has the right to submit a complaint within and no later than 14 days from the end of the rental. While for all other complaints and/or claims the deadline is 90 days. Any modification or integration of the rental contract will be valid and effective only if approved in writing by both parties. In the event of a different interpretation of the texts of these general contract conditions, the interpretation of the lessor and the text in Italian will prevail.

Remote Monitoring and Geolocation

The customer expressly and without reservations accepts that the lessor, or any other person appointed by the lessor, can remotely monitor the correct use and functioning of the rented vehicle through alarm systems and satellite geolocation. This consent is provided in compliance with applicable laws and regulations on privacy and personal data protection.

**Competent Court**

For any dispute that may arise between the parties in relation to the interpretation, execution or termination of this rental agreement, the court of Syracuse will have exclusive jurisdiction. The customer accepts this territorial jurisdiction clause expressly and without reservations.

Privacy Policy and Personal Data Protection

In accordance with articles 13 and 14 of EU Regulation 679/2016 – General Data Protection Regulation (GDPR), Sirental informs that the personal data provided by the customer may be subject to processing. The purposes of such processing include, among others:

– The conclusion, execution and accounting of rental contracts;
– Payments and credits of rental fees and any other sums due in connection with or in connection with rentals;
– The creation of a customer database necessary for the aforementioned purposes;
– Carrying out commercial activities for advertising and promotional purposes.

Sirental undertakes to respect the right to the processing of personal data for all purposes expressly permitted by law and by the Authority for the Protection of Personal Data. The processing of personal data will be carried out using tools that guarantee the security and confidentiality of the data.

The customer is aware that the processing of his/her personal data may also be carried out by third parties bound by particular ties to Sirental, such as its agents or sub-licensees or who in any case use its brand, or subjects charged with providing data analysis or processing services or IT services.

The provision of data by the customer and consent to their processing as described above are provided freely and are necessary for the stipulation and execution of this contract.

The customer retains all the rights recognized by law and by the aforementioned Regulation, in particular, the right to obtain at any time the updating, rectification or cancellation of data concerning him.